Cancellation requests must be submitted via email to info@charlestontaxiservice.com or via text message to 843-900-1221.
A cancellation request made less than 24 hours prior to the scheduled departure will incur a cancellation fee equivalent to the total cost of the trip fare.
We are not responsible for passenger flights or trains that are missed, canceled, diverted, delayed, or any other incident that results in failure to comply with the cancellation policy.
For airport pickups, the driver will track the flight for delays if provided with the flight number. All flight arrival times are updated in real time. Our information is only as reliable as the information provided by the airlines and airports. Wait time will commence thirty (30) minutes past the last posted flight arrival time.
For all point-to-point reservations, there is a fifteen (15) minute grace period from the scheduled pick-up time. Wait time charges will commence once that fifteen (15) minute grace period has elapsed.
If the client and/or party of the client are in possession of any illegal material or illegal substances, this service will be terminated immediately and charged at the full amount of the reservation. This is without exception.
Please note that in the case of a “no show,” the booking is non-refundable.
Additional stops are also subject to an additional fee. Please ensure that you include all details of your trip.

Liability

Charleston Taxi Service LLC is not liable for passenger expenses in the event of a mechanical failure or delays caused by unforeseen circumstances beyond our control, such as traffic congestion, road closures, roadwork, accidents, flight delays, or weather delays. We reserve the right to terminate any reservation.
We are not responsible for items left in our vehicles. We kindly request that you inspect the vehicle before leaving. If any items are found, they will be placed in our Lost & Found box in our secure office until claimed.
To accommodate clients with children, we provide a variety of child seats and boosters. However, drivers are only permitted to assist passengers with the installation of each car seat. It is the responsibility of the customer to secure each child car seat or booster seat.