Cancellation & Refund Policy

Cancellation requests have to be submitted via email to : Charlestontaxiservicellc@gmail.com or via text message to 843-900-1221 .
A $15 cancellation fee will be applied to All reservations canceled more than 24 hours of your booking time.
If you cancel your booking less than 24 hours of your booking time, you will be entitled to a refund equivalent to 75% of the value of your booking.
If you cancel your booking 8 hours before your booking time, you will be entitled to a refund equivalent to 40% of the value of your booking.
For early pick-ups (between 3:30 am and 6:30 am), Any cancellation request after 8:00 pm (the night before) will not be entitled to any refund.
For Airport pick-ups, the driver will track the flight for delays if provided with the flight number.
Drivers usually don't have enough time between pick-ups. The Driver will not wait more than 15 minutes after the scheduled time. If you fail to show up after 15 minutes of your pick-up time (Excluding airport pick ups ) , you will not be entitled to any refund.
Please note in the case of «No show» the booking is non-refundable.
Extra Stops are also subject to an additional fee. Be sure to include all details of your trip when making your reservation so we can provide an All-Inclusive quote that will include all fees, charges, and tip for your trip. If you make any changes to your original reservation, you will be provided with an updated quote based on your new reservation.

Liability

Charleston Taxi Service LLC is not responsible for passenger expenses in the event of a mechanical failure. or delays due to unforeseen circumstances that are beyond our control including, but not limited to traffic congestion, road closures, road work, accidents, flight delays, or weather delays. We reserve the right to terminate any reservation .
We are not responsible for items left in our vehicles. We ask you to please check the vehicle be you leave the vehicle. If something is found, it is entered into out Lost & Found box in our secure office until it is claimed.
To accommodate clients with children, we carry a variety of child seats and boosters; however, drivers can only assist passengers with installation of each car seat. It is customer's responsibility to secure each child car seat or booster seat.