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    • Home
    • Services
    • Reservations
    • Charleston Dinning
    • Charleston Attractions
    • Customer's Feedback
    • Policies & Fees
  • Home
  • Services
  • Reservations
  • Charleston Dinning
  • Charleston Attractions
  • Customer's Feedback
  • Policies & Fees

Cancellation & Refund Policy

  • Cancellation requests have to be submitted via email to : info@charlestontaxiservice.com  or via text message to 843-900-1221.
  • Any cancellation request less than 24 hours will result in a cancellation fee equal to the full price of the trip fare.
  •  We are not responsible for passenger flights or trains which are missed, cancelled, diverted, delayed or any other incident which results in failure to comply with the cancellation policy.  
  • For Airport pick-ups, the driver will track the flight for delays if provided with the flight number.  all flight arrival times are updated in real time. Our information is only as reliable as the information provided by the airlines and airports.  wait time will start thirty (30) minutes past the last posted flight arrival time.
  •  For all point-to-point reservations there is a fifteen (15) minute grace period from the scheduled pick-up time. Wait time charges will begin once that fifteen (15) minute grace period has passed.
  • If the client and or party of the client are in the possession of any illegal material and or illegal substances, this service will be terminated immediately and charged at the full amount of the reservation. This is without exception. 

  • Please note in the case of «No show» the booking is non-refundable. 
  • Extra Stops are also subject to an additional fee. Be sure to include all details of your trip when making your reservation so we can provide an All-Inclusive quote that will include all fees, charges, and tip for your trip.  If you make any changes to your original reservation, you will be provided with an updated quote based on your new reservation. 

Liability

  • Charleston Taxi Service LLC is not responsible for passenger expenses in the event of a mechanical failure. or delays due to unforeseen circumstances that are beyond our control including, but not limited to traffic congestion, road closures, road work, accidents, flight delays, or weather delays.  We reserve the right to terminate any reservation. 
  • We are not responsible for items left in our vehicles. We ask you to please check the vehicle be you leave the vehicle. If something is found, it is entered into out Lost & Found box in our secure office until it is claimed.
  •  To accommodate clients with children, we carry a variety of child seats and boosters; however, drivers can only assist passengers with installation of each car seat. It is customer's responsibility to secure each child car seat or booster seat.

Damage

Customers will be held liable for any damage that they or any member in their party cause to our vehicle. A Cleaning Surcharge of $100.00 will be charged if there is smoking, spilled liquids, or excessive trash left in the limousine.  A Sanitization Fee of $300  will be applied if someone is sick in the vehicle. 

Alcohol & Smoking

  • Per SC law ,  Alcohol & Drug use  is not  permitted  . Smoking/ Vaping is not allowed. The driver has the right to terminate service immediately without refund if there is a violation or blatant indiscretion by any member of the party.
  • We don't offer stops to the gas station or liquor  store to purchase Alcohol .


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